Delivery Information

All orders are carefully prepared and packaged with the utmost care.
Each cookie is individually wrapped and cushioned with protective bubble wrap to minimise movement and reduce the risk of damage during transit.

Orders are dispatched on the agreed date using a tracked postal service wherever possible.

Please note:

• Once an order has been dispatched, delivery times are dependent on the courier

• Postal delays or handling issues are outside of my control

• While every effort is made to ensure safe arrival, accidents can occasionally happen during transit

By placing an order, you acknowledge that delivery risks are inherent with postal services.

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Time-Sensitive Orders & Rush Services

Custom orders require a minimum of 2 weeks’ notice.

A limited rush service may be available, allowing cookies to be made within 7 days, subject to availability and an additional fee.

Please be aware:

• Rush service applies to production time only

• Delivery dates cannot be guaranteed, particularly for last-minute or rush orders

If your order is for a specific date, ordering with the full lead time is strongly recommended.

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Returns & Refunds

Due to the perishable and personalised nature of baked goods, returns and exchanges are not accepted.

Refunds cannot be offered for:

• change of mind

• postal delays

• damage caused during transit

If your order arrives with significant damage, please contact me within 24 hours of delivery with clear photos of the packaging and contents so the issue can be reviewed.

Each case will be assessed individually, but refunds or replacements are not guaranteed.

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A quick note

As a small business creating everything by hand, I take great care in both production and packaging. Clear communication, adequate notice, and understanding of delivery limitations help ensure the best possible experience for everyone.

If you have any questions about delivery or timing, please get in touch before placing your order.

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